> For the complete documentation index, see [llms.txt](https://docs.probe.splx.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.probe.splx.ai/ai-red-teaming/probe/probe-run/tracking-an-issue.md).

# Tracking an Issue

Probe allows you to integrate with project management tools and automatically create issues containing information from a probe run.

To track an issue, click the **"Track Issue"** button in the top-right corner of the [Probe Run View](/ai-red-teaming/probe/probe-run/probe-run-view.md). \
A modal will appear, prompting you to select the platform and fill in the required fields.

{% hint style="info" %}
Issue tracking is only available once the tool has been integrated through [Organization Integrations](broken://pages/m7DSJ0Gwd5UUmzjAEIVb#organization-integrations) in the **User Settings**.
{% endhint %}

After clicking **Create**, a new issue will be created in the selected platform. \
It will include the details of the probe run, a link to it, and any additional notes provided.

## Jira

For the integration steps, visit the [Jira Integration](broken://pages/m7DSJ0Gwd5UUmzjAEIVb#jira-integration) section.

1. Select one of your Jira projects.
2. Choose the issue type.
3. Add additional notes to be appended in the description after the Probe Run details.

{% hint style="info" %}

* The Reporter will be the account used for the integration.
* The ticket Summary will follow this format: \
  SPLX Platform: \[Probe Name] - \[MM/DD/YYYY HH:MM:SS].
  {% endhint %}

<figure><img src="/files/dDuHchrZRBfredECedEq" alt=""><figcaption><p>Figure 1: Tracking an Issue in Jira</p></figcaption></figure>

## ServiceNow

For the integration steps, visit the [ServiceNow Integration](broken://pages/m7DSJ0Gwd5UUmzjAEIVb#servicenow-integration) section.

1. Choose the priority of your incident.
2. Select it's category.
3. Add additional notes to be appended in the description after the Probe Run details.

{% hint style="info" %}

* The Caller will be the account used for the integration.
* The incident Short Description will follow this format: \
  SPLX Platform: \[Probe Name] - \[MM/DD/YYYY HH:MM:SS].
* The incident will be posted in the Incident Management Module.
* If your configuration requires additional mandatory fields, contact us for support.
  {% endhint %}

<figure><img src="/files/3ZKeQrqK87jxLGvUYUs2" alt=""><figcaption><p>Figure 2: Tracking an Issue in ServiceNow</p></figcaption></figure>


---

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