Tracking an Issue

Probe allows you to integrate with project management tools and automatically create issues containing information from a probe run.

To track an issue, click the "Track Issue" button in the top-right corner of the Probe Run View. A modal will appear, prompting you to select the platform and fill in the required fields.

Issue tracking is only available once the tool has been integrated through Organization Integrations in the User Settings.

After clicking Create, a new issue will be created in the selected platform. It will include the details of the probe run, a link to it, and any additional notes provided.

Jira

For the integration steps, visit the Jira Integration section.

1. Select one of your Jira projects.

2. Choose the issue type.

3. Add additional notes to be appended in the description after the Probe Run details.

• The Reporter will be the account used for the integration.

• The ticket Summary will follow this format: SplxAI Platform: [Probe Name] - [MM/DD/YYYY HH:MM:SS].

Figure 1: Tracking an Issue in Jira

ServiceNow

For the integration steps, visit the ServiceNow Integration section.

1. Choose the priority of your incident.

2. Select it's category.

3. Add additional notes to be appended in the description after the Probe Run details.

• The Caller will be the account used for the integration.

• The incident Short Description will follow this format: SplxAI Platform: [Probe Name] - [MM/DD/YYYY HH:MM:SS].

• The incident will be posted in the Incident Management Module.

• If your configuration requires additional mandatory fields, contact us for support.

Figure 2: Tracking an Issue in ServiceNow