With Probe, you can run automated tests directly on your WhatsApp chatbot. To do so, you first need to set up the integration. In the “Select your integration” tab, choose WhatsApp as the integration type, and proceed to the next step to access the configuration fields.
Number
Enter the number of your WhatsApp chatbot.
Make sure to follow the international phone number format as indicated in the placeholder.
Conversation Reset Message
Specify the message that resets your chatbot’s existing conversation.
This is the message that you defined that triggers your chatbot’s initial starting message and restarts the conversation in the same chat.
It is highly recommended to use this option as it allows Probe to run tests without starting a large numbers of new chats, thereby increasing execution speed.
Initial Messages
The initial message is the message with which your chatbot starts the conversation. This typically includes a question about the user’s conversation preferences.
The Question and Answer fields help Probe initiate the conversation with your chatbot using the preferences you select.
Example:
Question: Hi! Welcome to the Car Sales chatbot! Please select your language to continue the conversation: English, German, Italian.
Answer: English
If there are multiple initialization messages, for instance, if after selecting a language the user must choose a product of interest, you can add multiple question-and-answer combinations.
Test Connection
Once all the information is filled in, your WhatsApp connection will be tested when you click “Continue” to proceed. The test connection will send a message to your WhatsApp chatbot and mark it as passed if the chatbot responds.
After successfully establishing the connection, you can proceed to configure the target fields.
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