LogoLogo
SplxAISign up for free
  • Home
  • Platform
    • Target
      • Add Target
        • Connection Setup
        • Target Configuration
      • Connections
        • Anthropic
        • Azure ML
        • Azure OpenAI
        • Bedrock
        • Dify AI
        • Gemini
        • Glean
        • Hugging Face
        • Mistral
        • OpenAI
        • OpenAI Assistant
        • REST API
        • Slack
        • Microsoft Teams
        • WhatsApp
        • Databricks
      • Target Settings
    • Probe Settings
    • Test Run
      • Test Run View
      • Test Run History
      • Test Run Report
      • Test Run Scheduler
    • Probe Run
      • Probe Run View
      • Test Case Details
      • Test Case Parametrization
      • Mitigation Strategy
      • Tracking an Issue
    • Overview Page
    • Prompt Hardening
    • User & Organization Settings
  • Platform API
    • Authentication
    • API Reference
      • Test Run
      • Probe Run
    • CI/CD with API
  • Updates
    • Product Updates
      • December 2024
      • November 2024
      • October 2024
      • September 2024
  • Links
    • Blog
    • GitHub
    • Community Slack
Powered by GitBook
On this page
Export as PDF
  1. Platform
  2. Target
  3. Connections

WhatsApp

PreviousMicrosoft TeamsNextDatabricks

Last updated 1 month ago

With Probe, you can run automated tests directly on your WhatsApp chatbot. To do so, you first need to set up the integration. In the “Select your integration” tab, choose WhatsApp as the integration type, and proceed to the next step to access the configuration fields.

  • Number

    • Enter the number of your WhatsApp chatbot.

    • Make sure to follow the international phone number format as indicated in the placeholder.

  • Conversation Reset Message

    • Specify the message that resets your chatbot’s existing conversation.

    • This is the message that you defined that triggers your chatbot’s initial starting message and restarts the conversation in the same chat.

    • It is highly recommended to use this option as it allows Probe to run tests without starting a large numbers of new chats, thereby increasing execution speed.

  • Initial Messages

    • The initial message is the message with which your chatbot starts the conversation. This typically includes a question about the user’s conversation preferences.

    • The Question and Answer fields help Probe initiate the conversation with your chatbot using the preferences you select.

    • Example:

      • Question: Hi! Welcome to the Car Sales chatbot! Please select your language to continue the conversation: English, German, Italian.

      • Answer: English

    • If there are multiple initialization messages, for instance, if after selecting a language the user must choose a product of interest, you can add multiple question-and-answer combinations.

Test Connection

Once all the information is filled in, your WhatsApp connection will be tested when you click “Continue” to proceed. The test connection will send a message to your WhatsApp chatbot and mark it as passed if the chatbot responds.

After successfully establishing the connection, you can proceed to configure the target fields.

Figure 1: Whatsapp Integration Example