Integrations

Organization Integrations

Organization integrations work at the organization level, allowing the SPLX Platform to connect with various applications and tools for smoother integration with your existing workflows.

Navigate to the Organization Setting and select the Integrations from the navigation bar on the left side to start configuring your integrations.

Figure 1: Organization Integrations Page

Jira Integration

After clicking "Install" for the Jira integration, you will be redirected to the Atlassian Authorization app. Here, the SPLX Platform will request access to your Atlassian account. You will need to select the app you wish to integrate with, grant the necessary access permissions, and accept the privacy policy.

All tickets created by the SPLX Platform will be displayed as if they were reported by the user who accepted the integration.

ServiceNow Integration

To integrate SPLX Platform with ServiceNow, you will need the following information:

• ServiceNow Instance URL

  • Provide the URL of your ServiceNow instance.

  • E.g., https://<your_instance>.service-now.com).

• API Key

  • The API Key required for access to ServiceNow's APIs.

  • To learn how to generate API key, visit the ServiceNow Configure API key - Token-based authentication Page.

• User ID

  • Your ServiceNow User ID.

  • To view your User ID after generating the API key, click the information button next to the User field on the API key page. For more details, refer to step 2.e. in the previously linked ServiceNow documentation.

All tickets created by the SPLX Platform will be displayed as if they were reported by the user defined in the integration process. The incident will be posted in the Incident Management Module.

Figure 5: Service Now Installation

Authentication Providers

Microsoft Entra

To enable Single Sign-On (SSO), integrate the SPLX Platform with Microsoft Entra ID. This integration allows users to authenticate using their corporate credentials and supports centralized identity management.

Figure 6: Entra Integration

The integration steps are listed bellow:

Create an App Registration in Azure:

• Sign in to the Azure portal, open Microsoft Entra ID → Manage → App registrations, and click + New registration.

• Give the application a name that clearly identifies SPLX Platform, and leave the Redirect URI field empty for now.

• Click Register.

• On the app’s Overview page, copy the Application (client) ID. You will add this in SPLX Platform shortly.

Generate a Client Secret:

• In the same App registration, navigate to Certificates & secrets (under Manage).

• Click + New client secret.

• Provide a description and select an expiration period that matches your org’s policy.

• Click Add, then copy the Value of the new secret, it is shown only once. Store it securely, you’ll paste it into SPLX Platform.

Connect SPLX Platform to Azure Entra ID:

• In SPLX Platform, open Settings → Organization → Integrations.

• Locate Microsoft Entra ID and click Setup.

• Enter the Client ID and Client Secret you copied from Azure.

• Click Save. SPLX Platform will validate the credentials and display a Redirect URI.

Add the Redirect URI in Azure:

• Return to the Azure portal and reopen your App registration.

• Go to Authentication (under Manage).

• Click Add a platform, choose Web, and paste the Redirect URI provided by SPLX Platform.

• Click Configure. Verify the URI now appears in the Redirect URIs list and click Save if prompted.

Confirm the Integration:

• Back in SPLX Platform, attempt to log in with a Microsoft account from your tenant.

• A successful login confirms the integration is complete.